Member Surveys

At First Commerce, we are proud to be a member-owned not-for-profit credit union, powered by YOU!

That’s why when you talk, we listen. We understand you have the greatest power to provide us with the most valuable feedback on what we’re doing well – and where we can improve. If something goes wrong, we want an opportunity to make it right. And we realize no one knows your financial needs better than you do.

Your input has been valuable in helping us evolve and provide a better banking experience with your best interest at heart. To help us continue to better serve you, we want to give you a new way to provide feedback more regularly about how well we are taking care of you and your family. That’s why we are excited to roll out an ongoing series of short surveys that will bring your voice even more closely into our organization.

These ongoing surveys will be distributed by email, focusing on your overall relationship and triggered by interactions with us. Each survey will take less than 5 minutes of your time and responses will be shared with all levels of our business. Depending on your activity, most members will receive one of these surveys once or twice a year on average, but no more than once per quarter. If you do not wish to receive these surveys in the future, you will have an easy way to opt-out by clicking unsubscribe at the bottom of the survey invitation email, while still receiving other forms of valuable communication from First Commerce.

Click here to see a sample survey notification email

These surveys will be conducted by a third-party vendor on our behalf in accordance with First Commerce’s privacy policy. This also means they will have a slightly different look than this email, although consistent with First Commerce. Keep in mind First Commerce will never contact you to ask for personal information such as your account number, Social Security number, or PIN.

Click here to see a sample survey

If you have any questions about these surveys, please email Survey@FirstCommerceCU.org or call (850) 488-0035, Ext. 8144.

If you have feedback for us, please don’t wait for a survey to arrive! Share it with us by emailing FCCUMemberServices@FirstCommerceCU.org, calling (850) 488-0035 or 1-800-533-5772, or visiting any of our 10 locations.

Our goal is to be your financial partner for life – but only you can tell us if we’re on track. Thank you for your membership – we look forward to hearing from you!