Online Transition Resource
You deserve great banking with a financial partner you know and trust. We look forward to serving as your financial partner for life with the same great service you have come to know. That’s why we have prepared this website to make the upcoming transition of your accounts to First Commerce as smooth as possible.
On November 1, the conversion date, we transitioned all account information securely from The Citizens Bank system into the First Commerce banking system. This website, along with our team members, will be with you every step of the way.
Transition Schedule
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Services |
Availability |
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Financial Center Hours |
Hours will remain the same. Visit |
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Contact Center Hours |
M - F: 7:30 a.m. to 6:30 p.m. ET Sat: 9 a.m. to 1 p.m. |
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Video Teller Hours |
M - F: 7:30 a.m.-6:30 p.m. |
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The Citizens Bank |
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estatements |
Statements will be available in online banking until March 31, 2021 |
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Online Banking |
Available for transactions until 4pm on October 30th / Members can access their online account to view transaction history and estatements until March 31, 2021. No transactions can be performed after 4 p.m. on October 30th. |
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Bill Pay |
Payments must have a send date of Oct. 30th or earlier. Payments with a send date after Oct. 30th will not be processed. Members will need to enroll in First Commerce digital banking, including Bill Pay starting Nov. 2nd. |
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Citizens Bank ATM/Debit Cards |
Cards stopped being available as of Sunday, Nov. 1 |
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First Commerce Credit Union |
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Digital Banking |
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Bill Pay |
Enroll beginning Nov. 2 at FirstCommerceCU.org |
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estatements |
Enroll beginning Nov. 2 at FirstCommerceCU.org |
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Debit Card |
Once activated, available for use on Nov. 2 |
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Enroll now! Call 850-488-0035 or 800-533-5772, select Option 2 in the phone menu. You will need your 7-digit Member number we mailed to you, as well as the account owner’s SSN. |
