We’re Happy to Help

As your financial partner for life, we strive to deliver remarkable service. For your convenience, we provide a variety of ways to reach the First Commerce team.

We will make every effort to respond to your request within the same business day. Requests submitted after 5 p.m. (EST) may not receive a response until the next business day. If you need immediate assistance during business hours, please call the Member Services Team.

Contact Us

Contact Member Services

Need a quick answer? Penny, our new AI virtual assistant, can help 24/7! Call 850.488.0035 or 1.800.533.5772 and she can answer simple questions such as balances, routing number, hours, and much more.
You can also try our automated digital assistant. Send a text message to 850.617.1614 and our digital assistant will respond right away. Get answers to simple questions about products and services, as well as digital banking features, hours, locations, and more.
If you need more personalized service, you can speak with the Member Services Team. Representatives are available 8:00 a.m. to 6:30 p.m. (ET) Monday through Friday and 9 a.m. to 1 p.m. (EST) Saturday.

Visit a Financial Center

Visit any of our 13 locations to speak directly with a team member. Save time by scheduling an appointment for your visit and a team member will be waiting to assist you.

Locations Schedule an Appointment

Send Mail or Fax

We can also be reached by mail. Our mailing address is:
First Commerce CU
P.O. Box 6416
Tallahassee, FL 32314

Or you can send us a fax at 850.922.4697.

Social Media

Connect with us on social media for the latest updates and to engage with us.

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Report Account and Card Fraud

Have you received a suspicious email, found a fraudulent charge, or had your First Commerce debit or credit card stolen? Let us know.

Report FraudReport Stolen CardsReport Suspicious Emails