Securing Online Accounts
First Commerce wants to empower you with tips and information to ensure your online accounts stay protected. As more people are conducting transactions online, cyber criminals are looking for opportunities to access vulnerable accounts. We're here to help with a few simple steps you can take to guard against unauthorized access to your online accounts, as well as falling victim to identity theft.
At any time, if you believe your account is showing suspicious activity or you have questions, please visit the Fraud & Security section of our website for reporting information. During business hours, you may also contact us at 850.488.0035 or 800.533.5772 or visit any of our 15 locations.
Tips to safeguard your online accounts:
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Many cyber criminals start with an individual’s name (e.g., JSmith or SmithJ) to gain access to an account. A Username/Login ID containing letters, numbers and symbols is much harder to guess. For example, try using “@” instead of “a” or “5” instead of “S” to incorporate numbers and symbols. As an added safety measure, First Commerce digital banking members should use a unique Login ID and Password, and not use the same information for any other accounts. Here’s how to update your Login ID in Digital Banking. |
This helps to further protect your online accounts. Stronger passwords also include combinations of letters, numbers and symbols (e.g., !,@,#,$, etc.). Remember to never use your Social Security Number or bank account number in your password. Here’s how to update your passwordin Digital Banking.
Ifyou receive an alert about account activity, such as a password change or a transaction you didn’t make, be sure to report it immediately.We offer a variety of options on our web site to Report Fraudduring regular business hours, after hours and on weekends. *Standard carrier data/text rates apply
First Commerce will never contact you by phone, email, text or other method requesting yourinformation, such as digital banking credentials, passwords, Secure Access Codes, debit/credit card numbers, CVV numbers (code on the back of your card), or PINs. If you receive an unsolicited call, email or text from any organization requesting personal information, do not respond. Contact the organization directly to request more details.
Regular updates on your devices is key to protecting your personal information. Updates often contain security patches designed to protect your device and the information you keep on it.
Keep your contact information on file with us up-to-date so we can contact you if we detect suspicious activity on your account. To verify or update your contact information, log on to digital banking and click “Services,” then “Manage Contact Info.” You may also visit one of our 15 locations.
Watch the video below to see how to change your login ID. It’s a good idea to change your Login ID, as our security recommendations have been updated.
When selecting a Login ID or password, please do not include any portion of your:
- name
- social security number
- account number
- phone number
