Manage My Account
We know you feel more powerful when you’re in control. That’s why we make it easy to manage your First Commerce accounts! You might also want to visit our online and mobile banking page and learn more about our real-time text/email alerts. Not seeing the information you need? Call 850.488.0035 or 1.800.533.5772 or visit any of our locations.
To report suspected fraud, call us at 850.488.0035 or 1.800.533.5772 or email Abuse@FirstCommerceCU.org (on weekends and holidays, fill out this form). Learn more about reporting fraud.
- To change your PIN for your First Commerce MasterCard debit card, please call 1.800.757.9848.
- To activate your card, please refer to the sticker on the card you received. Please note that your card must be activated from the primary phone number we have on file for the main accountholder. If you are unsure of what number we have on file as the primary number for your account, please visit iBranch! online banking under “Services” and then “Manage Contact Info,” or by visiting one of our locations. You may also call us at 850.488.0035 or 1.800.533.5772 to verify the information we have on file; however, for security reasons, we cannot update your information via phone.
- Planning a trip? Contact us to ensure your debit card availability.
- Report a lost or stolen card.
- Report suspected fraud.
- Secure Your MasterCard online - Protect your cards with your own personal password so only you can purchase items online.
First Commerce has deposit accepting ATMs located at each of our financial centers. You can also find a surcharge-free ATM or one that accepts deposits in our nationwide ACCEL network.
- To add or change a PIN on your FCCU Visa Credit Card, please call 1.877.PHONPIN (746.6746).
- Note: Primary cardholder's Social Security number required; PIN will be effective in 48 hours
- To activate your card, please refer to the sticker on the card you received.
- Planning a trip? Contact us to ensure your card availability.
- Report a lost or stolen card.
- Report suspected fraud.
- Rewards Login for FCCU Rewards Visa Credit Card
- Login to your FCCU Prepaid Reloadable MasterCard account
- Reload your FCCU Prepaid Reloadable MasterCard
- Find a MoneyPass ATM for your FCCU MasterCard Prepaid Reloadable Card
- To change your PIN for your First Commerce MasterCard Prepaid Card, please call 1.800.416.6373.
- To activate your card, please refer to the sticker on the card you received.
- Planning a trip? Contact us at 1.800.416.6373 to ensure your prepaid card availability.
- Report a lost or stolen card.
- Report suspected fraud.
No more waiting in lines on payday or making your deposit late because you have an emergency! Enroll in Direct Deposit to have your paycheck automatically deposited into your account on your payday. Simply complete this Direct Deposit Authorization form or one provided by your employer and return it to your payroll department today!
One of the requirements of the Loan Agreement you sign is to provide comprehensive and collision coverage, homeowner's insurance coverage, or flood insurance coverage for the full term of the your loan. Verify your collateral insurance online.
Learn how an ID Theft Protection Plan from CyberScout can help you keep your identity safe and secure.
Information needed for OUTGOING wires
DOMESTIC
If a member is wiring money to someone within the United States
- Name, address and routing number of the financial institution where we are sending the funds
- Name, address and account number for beneficiary
INTERNATIONAL
If a member is wiring money to someone outside the United States
- Name, address (including country), and swift code of financial institution where we are sending the funds
- Corresponding bank information if required
- Name, address (including country), account number for beneficiary
Additional guidelines:
- We cannot use P.O. Boxes for any addresses on the form
- Outgoing wires must be submitted by 1 p.m. for same-day processing
- If you were given wiring instructions by the person to whom you are sending the funds, please bring that information
- Wires requested over the phone are limited to $5,000* or less and require a notarized signature.
- Please make sure we have up to date contact information saved. Our wire processors might call to verify wire information.
*Exceptions can be made for non-local members; however, additional processing time and verification may be required.
Information needed for INCOMING wires
To have someone wire money to your account, please provide your account number, routing number, and the address that matches the information we have on file, along with First Commerce Credit Union’s routing number, 263182516.
